The following regulations on the conclusion of contract apply to purchase orders via our online shop http://www.santianoshop.de.
The presentation of the goods in our online shop does not yet constitute a legally binding contract offer on our part, but is merely a non-binding invitation to order goods. With your purchase order in our online shop and by successfully undergoing the ordering procedure provided in our online shop, you submit a binding offer for the conclusion of a sales contract with you to us.
We may accept this offer by sending a confirmation of order by e-mail or by delivering the ordered goods. You receive our confirmation of order by e-mail to the e-mail address indicated by you.
If a contract is concluded, the contract is concluded with:
Service for Music
Rohde & Hofmann GbR
12489 Berlin - Adlershof
When ordering via our online shop, the ordering procedure includes a total of 8 steps:
a. Selection of the desired goods
b. Confirmation by clicking on “add to shopping basket / order now”
c. Check of the shopping basket
d. Confirmation by “pay now”
e. Log-in to the online shop after registration and entry of the log-in details (e-mail address and password)
f. Selection of the mode of dispatch and entry of the delivery address
g. Selection of the payment method
h. Review and/or correction of the entered details
i. Binding submission of the purchase order by clicking on “buy now”
Before you send the purchase order with binding effect, you have the option to review and, where required, correct the details entered by you. We immediately confirm the receipt of the purchase order by an automatically generated e-mail. We accept your offer with this e-mail.
2. Subject matter of the contract, condition, availability:
The subject matter of the contract are the goods specified by you in your purchase order and named in the purchase order / confirmation of order at the final prices given in the online shop. Mistakes and errors in the online shop are reserved, particularly with regard to the availability of goods.
The condition of the ordered goods results from the product descriptions in the online shop. Illustrations may depict the products only improperly, particularly colours may vary due to technical reasons. Illustrations merely serve as visual aid and may deviate from the product. Technical data, weights, dimensions and performance descriptions are stated as precisely as possible, but may include usual deviations. The properties here described do not constitute defects of the delivered products. If no units of the selected product are available at the time of ordering, we inform you about that in the confirmation of order. If the product is permanently not available, no contract is concluded. If the selected product is only temporarily unavailable, we inform you about that in the confirmation of order.
3. Storage of the wording:
We store the wording of your purchase order. We send the order data and our General Terms and Conditions to you at your indicated e-mail address. You may also view the General Terms and Conditions at any time at http://www.santianoshop.de/service/general-terms-conditions/.
4. Reservation of ownership:
We reserve the ownership of the goods until complete payment of the purchase price.
5. Prices, shipping costs, return costs upon cancellation:
All prices are final and include the statutory value-added tax. The respective shipping costs are added.
As far as you exercise an existing right of cancellation, you have to bear the regular costs of the return if the delivered goods correspond to the ordered goods or if you have not yet provided the consideration or a contractually agreed partial payment at the time of cancellation if the item is higher priced.
Freight collect returns are not accepted!
Returns of goods only to:
Service for Music
Friedenstr. 4 12489 Berlin - Adlershof
6. Delivery terms:
Unless otherwise stated in the offer, we will dispatch the goods within 2 working days after the payment has been received. With payment made by direct debit, unless otherwise stated in the offer, we will dispatch the goods 5 working days after the payment has been debited.
With payment in advance, we will not dispatch the goods before the payment is received.
7. Payment terms:
The payment may be made by payment in advance, paypal or by credit card at your option. We reserve the right to exclude individual payment methods. If payment in advance is selected, we provide you with the bank details in the confirmation of order. The invoice amount is to be remitted to our account within 10 days. You may only exercise a right of retention if the corresponding claims result from the same contractual relationship.
The warranty rights are in accordance with the general statutory provisions, unless otherwise stipulated hereinafter.
Information on liability for defects: The statutory liability for defects applies.
9. Right of cancellation:
Instruction on cancellation
Right of cancellation
You are entitled to cancel this contract without stating reasons within fourteen days. The period for cancellation is fourteen days as from the day when you or a third party named by you who is not the carrier take and/or takes possession of the goods. In order to exercise your right of cancellation, you have to inform us,
Service for Music
Friedenstr. 4 12489 Berlin - Adlershof
about your decision to cancel this contract by means of a clear statement (e.g. a letter sent by mail, fax). For that purpose, you may use the attached sample cancellation form; however, this form is not prescribed.
In order to comply with the period for cancellation, it is sufficient if you send this notification about the exercise of the right of cancellation before the period for cancellation expires.
Consequences of cancellation
If you cancel this contract, we have to repay to you all payments we have received from you including the shipping costs (except for additional costs that result from your selection of a delivery other than the cost-effective standard delivery offered by us) immediately and no later than within fourteen days as from the day when the notification about your cancellation of this contract was received by us. For this repayment, we will use the same means of payment you have used for the original transaction, unless otherwise expressly agreed with you. We will never charge any fees to you in connection with this repayment.
We may refuse the repayment until we have received the goods back or until you have proven that you have returned the goods, whichever is earlier.
You have to send the goods back to us or hand them over to us immediately and at any rate no later than within fourteen days as from the day when you inform us about the cancellation of this contract. This period is complied with if you send the goods prior to the expiry of the fourteen days‘ period.
You bear the direct costs of returning the goods.
You only have to pay for a potential loss in value of the goods if this loss in value is to be attributed to your handling of the goods that is not necessary for the inspection of the condition, properties and functionality of the goods.
Exclusion of the right of cancellation
The right of cancellation does not apply to contracts
− for the delivery of goods that are not premade and for the production of which an individual selection or provision by the consumer is relevant or that are clearly customised to the personal requirements of the consumer,
− for the delivery of goods that may perish quickly or the expiration date of which would quickly be exceeded,
− for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
− for the delivery of goods if they have been inseparably mixed with other goods due to their condition after delivery,
− for the delivery of alcoholic beverages the price of which was agreed upon conclusion of contract, but that may be delivered no earlier than 30 days after conclusion of contract and the current value of which depends on fluctuations in the market that may not be influenced by the trader,
− for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery
− for the delivery of newspapers, magazines or glossies except for subscription contracts.
Please note: Returns please as insured parcel, no registered letters! Freight collect returns will not be accepted!
10. Applicable law
German law applies exclusively. To a consumer, this choice of law only applies insofar as it does not limit any mandatory statutory provisions of the state where they have their home or habitual residence.